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COVID-19 Pandemic Safety Procedures and Operations Update

  • Cloth Face Covering or Mask wearing requirement for all passengers and drivers
  • Compliance with CDC "Social-Distancing" guidelines - whenever possible
  • Decrease the Community Spread of COVID-19

    • Availability may be limited during this period of time as we navigate new and improved transportation options. Please book online for SeaTac Airport Limited-Stop Shared Van or Private Van Shuttle Reservations for current availability. If you are unable to find a time or service selection that fits your needs please call us.
     
    Protect yourself and others during travel in the US - COVID-19

    Additional Precautions During the COVID-19 Crisis


    To reduce the spread of COVID-19 during travel and protect the health and safety of our customers and drivers, we have adopted the following measures established by the United States Centers for Disease Control and Prevention (CDC) and the Washington State Department of Health Cloth Face Covering guidelines :

  • Cloth Face Covering or Mask that covers nose and mouth - Required for all Customers and Drivers
  • Social Distancing—maintaining a distance of approximately 6 feet (2 meters) between employees and customers—whenever possible
  • Sanitizing Wipes and Hand Sanitizer are available in every vehicle for Customer and Employee Use
  • Frequent and Thorough Disinfecting of our Vehicles and Work Space
    •

    Please contact us directly for any assistance via email at customerservice@capair.com

    Cancellation Policy

    We are offering the following Flexible Travel Exception Policy during the COVID-19 pandemic crisis, and this policy will apply to all current reservation cancellations and changes for travel scheduled through December 31, 2020.

    Exception Policy

  • All current reservations are eligible for credit value toward future travel.
  • Reservations must be changed or cancelled at least 3 hours prior to scheduled pickup time to be eligible for a credit value of your full booked fare and will then be saved to your "Customer Profile".
  • New travel must be completed within 12 months of original travel date to utilize the credit.
  • A fare difference may apply to your new future reservation when utilizing the saved credit.