Service Information Alert

Modified Winter Storm Operations


Thank you for choosing Capital Aeroporter Airport Shuttle. The safety of our customers and staff is very important to us. Our office/airport staff and drivers worked many long hours to provide the best service possible during the difficult travel conditions. Please read the following information regarding our modified services and operations during inclement weather and hazardous road conditions. Available Pickup and Dropoff Locations during the Winter Weather and Poor Road Conditions will follow:

    SERVICE UPDATE as of Wednesday, February 20, 2019 - We are currently operating our full Door-to-Door Services and Scheduled Services. The following restrictions will again be placed into effect when the weather and road conditions deteriorate:



Restrictions - Drivers will NOT be permitted to drive on any unplowed/uncleared surface. Customers can be picked up/dropped off on street at or near their address. If conditions are unsafe at dropoff address, for customers arriving back home, drivers will provide transportation to the nearest open hotel or lodging facility.

Numerous vehicles and drivers experience difficulties losing traction on all slippery surfaces during any Winter Weather Event. Although the main roads are cleared in some areas, many secondary streets, side streets, neighborhoods, driveways and parking lots remain unplowed and unsafe. If you do not or have not used our service with a prepaid reservation during modified services, we will fully refund you. Thank you for your continued concern for Safety along with Patience and Understanding throughout any Winter Weather or Hazardous Event. We apologize for any inconvenience experienced as a result of the conditions.

For Trips TO SEA-TAC:

  • For NEW reservations to the airport, please book online via one of the available locations listed below. Although Door-to-Door Reservations may become available, we may need to modify and limit our services back to designated hotel locations, due to changes in road or weather conditions
  • For EXISTING reservations, we will pick you up according to your reservation - unless we contact you via text, email or phone with an adjusted pickup location and/or time. Please be prepared for necessary pickup location and time adjustments - with short notice and unusual routing, in order to get customers to the airport with enough time to meet their scheduled flight departure times. Although we are constantly monitoring the weather, traffic and roads, conditions will, at times, create situations beyond our control. We will not be liable for late pickups or missed flights due to the weather and road conditions. However, we will issue a full refund if we are unable to pick up reserved pre-paid passengers, if pre-paid passengers are unable to use the reserved service, or for cancellations during these disrupted travel conditions. We are adding extra time for pickups to allow more time to get you to the airport. Your patience is appreciated as unforeseen delays may be experienced due to the current travel conditions.
  • Your email or text confirmation will include a link to verify any updated pickup location and pickup time. Our phone lines are very busy during this time so online confirmation or email is best, unless an urgent need with flight change or cancellation is necessary.

For Trips FROM SEA-TAC:

  • Current services may be limited or modified to local hotel stops (listed below) along the I-5 corridor to ensure the safety and well-being our customers and staff. Again, our drivers are working long hours and enduring modified routes with long traffic backups. We may inform you at check-in of our current services modification, but will try to reach you by text, email or phone, if your reservation needs modification. We appreciate your patience and understanding. If road and traffic conditions are deemed unsafe or degrade there may be additional vehicle transfers or unusual routing to accommodate all reserved customers. If your dropoff is modified, your reservation will be credited according to our rates/fares for that location. If you do not use our service for this reservation - we will fully refund you.
  • We highly recommend advance reservations from the airport. Advance reservations will be accommodated first, and if we have the capacity, we will accept walk-on reservations.
  • New walk-up reservations will be asked to select the most practical location when booking your ride or checking in at our Seatac Customer Service Counter We may inform you at check-in of our current services modification, but will try to reach you by text, email or phone, if your reservation needs modification. We appreciate your patience and understanding.
  • Current Available Pickup and Dropoff Locations

    NO PARKING is allowed at any hotel locations - except Best Western Tumwater Inn with approval of the front desk ONLY.

    Best Western Tumwater Olympia Inn

    5188 Capitol Blvd SE, Tumwater, WA 98501

  • Areas Closest Include: Tumwater, Littlerock, Rochester, Tenino, Centralia and Chehalis.

  • Hilton Garden Inn Olympia

    2101 Henderson Park Lane Southeast, Olympia, WA 98501

  • Areas Closest Include: West Olympia, Olympia, Tumwater, Shelton, Elma, Aberdeen.

  • Candlewood Suites Olympia Lacey

    4440 3rd Ave SE, Lacey, WA 98503

  • Areas Closest Include: Lacey, Rainier, North Olympia.

  • Days Inn Lacey Olympia Area

    8200 Quinault Dr NE, Lacey, WA 98516

  • Areas Closest Include: Lacey, Yelm, Hawk’s Prairie, Johnson Point.

  • Home2 Suites by Hilton DuPont

    600 Station Dr, DuPont, WA 98327

  • Areas Closest Include: DuPont, Steilacoom, JBLM.

  • TownePlace Suites by Marriott Tacoma Lakewood

    11725 Pacific Hwy SW, Lakewood, WA 98499

  • Areas Closest Include: Lakewood, Steilacoom, JBLM.

  • Shilo Inn Tacoma

    7414 S Hosmer St, Tacoma, WA 98408

  • Areas Closest Include: South Tacoma, Parkland, Puyallup, PLU, Spanaway.

  • Shari’s Restaurant Cafe & Pies

    2323 S Union Ave, Tacoma, WA 98405

  • Areas Closest Include: North Tacoma, West Tacoma, University Place, Fircrest, UPS.

  • Hotel Murano Tacoma

    1320 Broadway, Tacoma, WA 98402

  • Areas Closest Include: Tacoma, North Tacoma, Brown’s Point, West Tacoma, Old Town Tacoma.

  • La Quinta Inn & Suites Tacoma - Seattle

    1425 E 27th St, Tacoma, WA 98421

  • Areas Closest Include: Tacoma, Fife, Brown’s Point, Puyallup, Sumner, Bonney Lake.

  • Courtyard by Marriott Seattle Federal Way

    31910 Gateway Center Blvd S, Federal Way, WA 98003

  • Areas Closest Include: Federal Way, Brown’s Point, Auburn, Bonney Lake.


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